FAQ
🛍️ Buying Online
Q: How can I place my order?
You can place your order by adding products to your cart on our website. You can also order through Facebook or WhatsApp. Just send us your name, phone number, and delivery address—one of our Customer Care Representatives will confirm your order.
Q: Can I change or amend my order once it has been placed?
Yes, as long as your order hasn’t been dispatched yet. Please contact us as soon as possible via WhatsApp and we’ll do our best to help.
Q: How can I pay for my order?
We offer Cash on Delivery (COD) across Pakistan.
Q: Can I get a discount?
Yes! We occasionally offer discounts and bundle deals. Follow us on social media or message us to know about current offers.
🚚 Delivery
Q: Do you deliver outside Pakistan?
Yes, we offer international shipping. Please contact us before placing your order for shipping charges and delivery options.
Q: What are the delivery charges within Pakistan?
Flat rate of Rs. 200 per order.
Q: How do I track my order?
Once your order is shipped, you'll receive a tracking ID via SMS or WhatsApp. You can use this ID to track your parcel at trax.pk or postex.pk.
Q: When will my order be delivered?
Karachi: 2–3 working days and
Outside Karachi: 3–5 working days
🧴 About Essence Vitae
Q: Do you have any physical outlet?
No, we operate exclusively online.
Q: Are your perfumes original?
Yes, these are original Essence Vitae creations. We offer high-quality impressions inspired by designer fragrances.
Q: Are you selling real designer products?
We do not sell original designer brands. Instead, we create high-quality impressions using premium ingredients.
Essence Vitae is not affiliated with any designer brands. All trademarks belong to their respective owners. We comply with the Competition Commission of Pakistan’s regulations.
Q: What is your return policy?
You can view our return and exchange policy here:
🔗 https://essencevitae.com/pages/return-exchange-policy
🙋♂️ Other Frequently Asked Questions
Q: Why should I buy from you instead of others?
Because we’re obsessed with quality. We use premium perfume oils, offer great customer service, and deliver beautiful packaging—all while keeping prices reasonable. Try us once and you’ll feel the difference.
Q: How long does the fragrance last?
Our perfumes are long-lasting, typically staying on for 2–12 hours depending on skin type, weather, and usage.
Q: Why should I buy from an online store?
Convenience, better deals, direct communication, and easy access to the latest collections—straight from the comfort of your home.
Q: Do you use alcohol in your perfumes?
Our sprays contain alcohol (like most perfumes) for better projection and diffusion. Our perfume oils are alcohol-free.
Q: What is the oil concentration in your bottles?
Our sprays have a high concentration (Extrait de Parfum level) more than 40%, ensuring long-lasting scent.
Q: What’s the best way to store perfumes?
Store them in a cool, dry place away from direct sunlight and heat. Always close the cap properly to avoid evaporation.
Q: Can Essence Vitae perfumes cause allergies or rashes?
Our products are made with skin-safe ingredients, but we recommend doing a patch test before full use—especially if you have sensitive skin.
Q: Do you offer Cash on Delivery?
Yes, we offer COD across Pakistan for your convenience.
