Return & Exchange Policy

At Essence Vitae, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your peace of mind.

Return & Exchange Eligibility:

  • We accept returns and exchanges within 14 days of order delivery.

  • Perfume bottles must have at least 90% of the product remaining.

  • Returns/exchanges are applicable only for 50ml perfume bottles.

  • Tester perfumes are non-returnable and non-exchangeable.

  • In case of damage or leakage, we will cover all return and exchange shipping charges.

Return & Exchange Process:

  1. Contact us via WhatsApp at (+92) 332-6663723 to initiate the process.

  2. Ensure that the product is returned in its original packaging with the box and tester intact.

  3. Once received, we will process your request within 3 to 5 working days.

  4. If applicable, deductions may apply for missing packaging items:

    • Cellophane: 20 PKR

    • Premium Box: 150 PKR

    • Tester: 30 PKR (If Included)

    • Perfume usage up to 10%: 150 PKR

Important Notes:

  • Delivery charges for the original order are non-refundable.

  • Customers are responsible for shipping costs for exchanges, except in cases of product damage or leakage.

  • If a product is returned with more than 10% usage, it will not be eligible for a refund or exchange.

  • This policy applies only to online purchases.

For further assistance, feel free to reach out to us at Whatsapp: (+92) 332-6663723. We appreciate your trust in Essence Vitae and strive to provide the best experience for our valued customers!