Return & Exchange Policy
At Essence Vitae, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your peace of mind.
Return & Exchange Eligibility:
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We accept returns and exchanges within 14 days of order delivery.
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Perfume bottles must have at least 90% of the product remaining.
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Returns/exchanges are applicable only for 50ml perfume bottles.
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Tester perfumes are non-returnable and non-exchangeable.
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In case of damage or leakage, we will cover all return and exchange shipping charges.
Return & Exchange Process:
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Contact us via WhatsApp at (+92) 332-6663723 to initiate the process.
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Ensure that the product is returned in its original packaging with the box and tester intact.
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Once received, we will process your request within 3 to 5 working days.
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If applicable, deductions may apply for missing packaging items:
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Cellophane: 20 PKR
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Premium Box: 150 PKR
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Tester: 30 PKR (If Included)
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Perfume usage up to 10%: 150 PKR
Important Notes:
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Delivery charges for the original order are non-refundable.
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Customers are responsible for shipping costs for exchanges, except in cases of product damage or leakage.
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If a product is returned with more than 10% usage, it will not be eligible for a refund or exchange.
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This policy applies only to online purchases.
For further assistance, feel free to reach out to us at Whatsapp: (+92) 332-6663723. We appreciate your trust in Essence Vitae and strive to provide the best experience for our valued customers!