Terms and Conditions

Welcome to Essence Vitae! By using our website (essencevitae.com) and purchasing products from Essence Vitae, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. General 

1.1 These terms and conditions apply to all transactions between Essence Vitae and its customers. By accessing our website and placing an order, you agree to be bound by these terms.

1.2 Essence Vitae reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

2. Product Authenticity 

2.1 We guarantee that all our products are 100% authentic and crafted with the highest quality ingredients.

2.2 Product descriptions, images, and prices on our website are accurate to the best of our knowledge. However, slight variations in color, packaging, and scent may occur.

3. Pricing and Payment 

3.1 All prices listed on our website are in Pakistani Rupees (PKR) and inclusive of applicable taxes.

3.2 We accept payments through various methods, including credit/debit cards, bank transfers, and Cash on Delivery (COD). Payments must be made in full before order dispatch.

4. Shipping and Delivery 

4.1 Orders are processed and shipped within 1-3 business days after confirmation. Delivery times vary depending on location, typically ranging between 2-5 business days within Pakistan.

4.2 Shipping charges are Rs.200 per order within Pakistan. International shipping rates vary based on package weight and destination.

4.3 Essence Vitae is not responsible for any delays caused by courier services or unforeseen circumstances beyond our control.

5. Returns and Exchanges 

5.1 We strive for customer satisfaction. If you receive a damaged or incorrect product, please contact us within 14 days of delivery to arrange a return or exchange.

5.2 To be eligible for a return or exchange, the product must be unused, with at least 90% of the content remaining, and in its original packaging.

5.3 Tester perfumes and sale items are non-returnable and non-exchangeable.

6. Privacy Policy 

6.1 We respect your privacy and are committed to protecting your personal information. We collect, store, and process your data in accordance with our Privacy Policy, which is available on our website.

6.2 By using our website and services, you consent to the collection and use of your information as outlined in our Privacy Policy.

7. Limitation of Liability 

7.1 Essence Vitae will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

7.2 In no event shall our liability exceed the amount paid by the customer for the product in question.

8. Governing Law 

8.1 These terms and conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

9. Contact Information 

If you have any questions or concerns regarding these terms and conditions, please feel free to contact us:

WhatsApp: (+92) 332-6663723

Thank you for choosing Essence Vitae. We appreciate your trust in our brand!